Returns, Refunds, and Cancellations
Due to the regulated nature of firearms, our return policy is strict. All returns are subject to Delaware Tactical's Return Conditions.
CRITICAL - FIREARMS SALES ARE FINAL AFTER TRANSFER: We will NOT accept the return of any firearm for which a Form 4473 has been completed and accepted by the customer. Once a firearm has left the FFL dealer, the sale is 100% FINAL. NO EXCEPTIONS. This applies even if we shipped the wrong firearm. Your signature on a Form 4473 serves as verification of receipt and that you understand the sale is FINAL. Our "money back guarantee" DOES NOT APPLY to firearms that have been accepted from the dealer.
General Return Conditions:
- NEW Condition Required: Items must be returned in NEW condition (not used, broken, or worn), in the original manufacturer's packaging with all original contents included.
- 10% Restocking Fee: A 10% restocking fee applies to ALL returns unless the return is due to our error (wrong item shipped, defective product shipped, etc.).
- Return Shipping: Customer is responsible for all return shipping costs unless return is due to our error.
- Approval Required: Contact us before returning any item. Unauthorized returns may be refused.
Wrong Item Shipped (Our Error):
If you receive an item that is not as described or we shipped the wrong item:
- Return Shipping: We will pay for return shipping.
- Full Refund: You will receive a 100% refund of the purchase price, shipping costs, and any taxes collected.
- No Guarantee of Replacement: A refund does NOT mean you will receive the item you originally ordered. The correct item may no longer be available, or there may be price discrepancies if the item was listed incorrectly.
- Re-Order Option: We reserve the right and option to try to fulfill your order with the correct item, but due to inventory and pricing factors, this may not always be possible.
- Dealer Transfer Fees NOT Covered: If you accepted transfer of the wrong firearm (completed 4473 and took it home) because you failed to inspect it at the dealer, we will NOT reimburse your FFL dealer transfer fees. ALWAYS INSPECT YOUR FIREARM BEFORE ACCEPTING TRANSFER.
Firearms Returns (Before Transfer Only):
- INSPECT BEFORE ACCEPTING: Please inspect your new firearm(s) at the dealer BEFORE ACCEPTING TRANSFER.
- 7-Day Inspection Period: Once the firearm arrives at your dealer, you have SEVEN (7) calendar days to fully inspect. After sitting 7 days at your dealer, returns/exchanges will NOT BE ACCEPTED unless approved by Delaware Tactical.
- Before Transfer: If the wrong item was shipped, notify the FFL dealer immediately BEFORE completing the 4473. The FFL can refuse the transfer and return the firearm to us.
- Return Shipping: Must be shipped via FFL dealer to our FFL dealer
- Restocking Fee: 10% restocking fee applies to ALL returns
Optics & Electronics:
Non-Returnable: Optics and electronics are non-returnable and non-refundable unless the wrong item is sent. All items are new and come with a manufacturer's warranty. For any issues with optics or electronics, please contact the manufacturer directly.
NFA/Class III Items:
- Returns are handled on a case-by-case basis due to potentially lengthy return times.
- Contact us for inquiries regarding the return of Class III items.
Warranties & Repairs:
- Delaware Tactical offers no warranties, expressed or implied, other than the warranties supplied by the manufacturers of the products we offer for resale.
- Defective merchandise must be returned directly to the manufacturer.
- We do not have the ability to make repairs.
Ammunition & Accessories Returns:
- Must be unopened in original packaging
- Return within 30 days of receipt
- 10% restocking fee applies (waived only if return is due to our error)
- Customer pays return shipping unless return is due to our error
Order Cancellation by Customer:
- Orders can be cancelled before shipment
- Contact us immediately at 443-370-5170
- No cancellations after order has been processed and/or shipped
- No cancellations after FFL dealer receives shipment
- Special Orders: Special-order items cannot be canceled once they are processed and/or shipped.
Order Cancellation by Delaware Tactical:
Please note that your order may be canceled by Delaware Tactical for the following reasons:
- The ordered item cannot be shipped to you due to U.S. Government Regulations, Export Control Policy, or our Domestic Product Policy
- Additional information needed to process the order was not provided in a timely manner
- The item has been discontinued or is no longer available
- Out of Stock: Item is no longer available in our inventory
- Due to our Pricing Policy (pricing errors)
- Payment not received
- Failed fraud verification
A Note About Inventory: If you've never had an order canceled due to an item being out of stock, you probably don't shop online much. It is impossible to keep warehouse and website inventories perfectly synchronized in real-time. Inventory moves through more than one sales channel, so item availability is fluid.
We do our absolute best to ensure every item listed on our website is in stock, and we hate canceling orders just as much as you hate having them canceled. We are NOT in the business of canceling orders - we want to fill every single one. But occasionally, an item may sell on another platform before we can update inventory everywhere. In these rare cases, we will notify you immediately and issue a full refund.
We do our absolute best to ensure every item listed on our website is in stock, and we hate canceling orders just as much as you hate having them canceled. We are NOT in the business of canceling orders - we want to fill every single one. But occasionally, an item may sell on another platform before we can update inventory everywhere. In these rare cases, we will notify you immediately and issue a full refund.
If you have questions regarding our Order Cancellation Policy, please contact us via phone or email.
Refused or Unclaimed Firearms
If a firearm shipment is refused or not picked up from the FFL dealer within 30 days:
- The firearm will be returned to us at YOUR expense
- You are responsible for ALL return shipping costs
- A 10% restocking fee will apply
- Original shipping costs are non-refundable
- Refund (if any) issued only after we receive the firearm, minus all shipping and restocking fees
Background Check Denials & Transfer Failures
CUSTOMER RESPONSIBILITY: You are solely responsible for ensuring you can legally complete the purchase. If for ANY reason you cannot take possession of a firearm (NICS denial, state law restrictions, failure to provide proper ID, etc.), you are responsible for ALL associated costs.
If you are denied on the NICS background check or cannot complete the transfer for ANY reason:
- The firearm cannot be released to you
- The firearm will be returned to us at YOUR expense - you must pay all return shipping costs
- A 10% restocking fee will apply
- Original shipping costs are non-refundable
- Refund (if any) will be issued only after we receive the firearm back, minus all shipping and restocking fees
- Appeal process available through FBI NICS - we will hold the firearm for up to 30 days while you appeal
Bottom Line: Delaware Tactical is not responsible for any costs if you cannot legally purchase or possess a firearm. Know your eligibility and local laws BEFORE ordering.
Contact Us About a Refund
Delaware Tactical
Phone: 443-370-5170
Email: josh@delawaretactical.com
To start a return, use our return request form.
